Privacy Policy
This policy explains how HarmonySoy collects, uses, and protects your information.
1. Introduction
HarmonySoy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, application, and related services (collectively, the "Service").
By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
When you register for an account, we may collect:
- Name and email address
- Billing information and payment details
- Company or brand name
- Account credentials
Usage Data
We automatically collect certain information when you use the Service, including:
- IP address and browser type
- Pages visited and features used
- Time and date of access
- Device information
Business Data
Data you input into the Service, such as candle formulas, burn-test results, batch records, and cost calculations, is stored to provide our Service to you.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues and fraud
4. Data Storage and Security
Your data is stored on managed cloud infrastructure operated by our service providers. We use reasonable technical and organizational safeguards designed to protect your personal and business data, including encryption in transit, controlled access, and routine operational monitoring.
5. Data Sharing
We do not sell your personal information. We may share information with:
- Service providers who assist in operating our Service (e.g., payment processors, cloud hosting)
- Legal authorities when required by law or to protect our rights
- Business partners only with your explicit consent
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
7. Cookies
We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how users interact with our Service. You can control cookie settings through your browser.
8. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@harmonysoy.com
General contact: hello@harmonysoy.com
Website: harmonysoy.com